Privacy Policy

Introduction

River City Build Co ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information on our website and through our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you submit contact forms or request services
• Project Information: Details about your construction project needs and requirements
• Communication History: Records of your correspondence with us via email, phone, or other channels
• Account Information: Login credentials if you create an account on our website
• Payment Information: Billing details for invoices and services (processed securely by third-party payment processors)

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referral source and navigation patterns
• Device type and operating system
• General geographic location (city/state level)

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your inquiries and providing requested services
• Preparing project quotes and estimates
• Managing contracts and project execution
• Sending newsletters and marketing communications (with your consent)
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring website security
• Analyzing website usage and trends
• Creating de-identified, aggregate data for business analytics

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. Cookies are small data files stored on your device that help us:

• Remember your preferences and login information
• Understand how visitors use our website
• Measure the effectiveness of our marketing campaigns
• Provide personalized content and recommendations

Most web browsers allow you to control cookies through browser settings. You can delete existing cookies and disable future cookie storage. However, disabling cookies may affect the functionality of our website.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and conducting our business, including:

• Web hosting providers
• Email service providers
• Analytics platforms (e.g., Google Analytics)
• Payment processors and financial institutions
• Marketing and CRM platforms
• Appointment scheduling services

These service providers are bound by contractual obligations to use your information only for the purposes we specify and to maintain confidentiality of your personal data.

Contact Forms

When you submit a contact form on our website, the information you provide is securely transmitted to our email system. We use this information to:

• Respond to your inquiry
• Provide project estimates and quotes
• Schedule consultations and meetings
• Follow up on your request

We do not sell or rent contact information to third parties for marketing purposes.

Data Security

River City Build Co implements appropriate physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, alteration, disclosure, and destruction. Our security measures include:

• SSL encryption for secure data transmission
• Secure password protection for accounts
• Regular security audits and updates
• Limited employee access to personal information
• Confidentiality agreements with service providers

However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request what personal information we hold about you
• Correction: The right to request correction of inaccurate information
• Deletion: The right to request deletion of your information (subject to legal obligations)
• Opt-Out: The right to opt out of marketing communications
• Data Portability: The right to receive your information in a portable format

Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information and terminate the child's account.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this document. Your continued use of our website following such notice constitutes your acceptance of the modified Privacy Policy.

International Data Transfers

River City Build Co is based in Richmond, Virginia. Personal information collected through our website may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. By providing your information, you consent to such transfer and processing.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of your personal information. We do not sell personal information to third parties. To exercise your privacy rights, please contact us using the information provided below.

Virginia Privacy Rights

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA) regarding your personal information. These include the right to access, correct, delete, and port your data. For more information or to exercise your rights, please contact us.